“Life of a PM in Support & Maintenance”

Posted by: at 10/04/2016 06:27:00 am

Book on Project Management in IT Services launched today

Author - P Ravi Kumar, Customer Services Director, Oracle shares his experience

Hyderabad, October 4, 2016: A book on Project Management in IT Services “Life of a PM in Support & Maintenance” written by Mr. Ravikumar Peddibhotla, Customer Services Director at Oracle India, was launched at a press conference held today. Mr. N S Parthasarathy, COO, MindTree Limited graced the occasion.

“Life of a PM in Support & Maintenance”

“Life of a PM in Support & Maintenance”

Speaking on the occasion, Mr. Ravikumar said: "The journey of a Project Manager in an IT Services world today is a pretty complex & calls for a lot of skills. I have attempted to document my experiences as a PM that can be used by many to make their projects successful."

About the book: Project managers spend significant amount of time to make their projects hugely successful. They have to manage several aspects of a project in order to get there. They also have to manage several conflicts on their way to success.
How do they ensure higher margins, maximizing delivery efficiencies, yet keeping people cost lower?
How do they control the scope, yet maintain higher CSAT rating?
How do they execute a major change with minimal impact of downtime?
How do they manage to get high CSAT rating in an industry, with ever-changing technology and high attrition?
What are the initiatives that a PM can drive to keep the business consistent with clients and make them return for the services?

The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching first time, aspiring & practicing PMs on the intricacies of managing application support & maintenance projects.

About the Author: Mr. Peddibhotla Ravi Kumar is an experienced project manager who has been running projects for more than a decade. He had worked in the auditing of financial accounts, ERP consulting engagements and support projects before playing the role of a project manager. He runs multiple projects in a 24×7 support scenario. He currently works with Oracle Corporation and based in Hyderabad. For updates, visit https://www.facebook.com/Project-Management-1656467738010128/

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