Fastest check-in: SpiceJet becomes first airline to use e-Gate facility at Bengaluru Airport

Posted by: at 5/18/2017 06:30:00 am


e-Gate enables complete boarding in 8-10 minutes

Gurgaon, May 18, 2017: SpiceJet passengers can now bypass long queues for boarding at the Bengaluru airport by simply scanning their boarding passes themselves on an automated e-Gate, enabling them to complete the boarding procedure in less than five seconds. This technology innovation adopted by BIAL is being used only by SpiceJet and is currently live at the Kempegowda International Airport, Bengaluru (KIAB). SpiceJet is the first carrier to use this facility at KIAB. Early results point to speeding up of the boarding process, making it simpler for passengers to board and leading to quicker aircraft turnaround times.

Passengers simply need to scan their paper/ mobile boarding pass – including wearable devices like smart watches – to process self-boarding from these automated units. With the new mechanism in place, SpiceJet has accomplished the boarding procedure of a complete flight via single boarding lane in just about 8 to 10 minutes cutting down the boarding times from the existing 25 minutes.

The automated process for boarding, e-Gates enables SpiceJet to integrate DCS (Departure Control System) to an automated boarding gate. The service has been implemented in association with Australia-based Elenium Automation.

Ms. Glory Nelson – Sr. Vice President – IT, SpiceJet Ltd. said, “Facilitating our customer to have an impeccable experience both on-board and on-ground is critical to help them take home great memories. We have always been a technology-adaptive airline and the sole objective has been to drive a seamless passenger flow with enhanced security standards whilst enabling the airline to utilise existing manpower for better customer experience.”

Mr. Hari Marar, President – Airport Operations, BIAL said, “At BIAL, we are constantly working on new technologies that will, in turn, help airlines provide a superlative service to their customers. The e-Gate boarding facility is one such innovation that will enable passenger delight.”

The project will include three dual lane eGates for deployment at the west bus gates which are being built as per BIAL’s expansion plan and shall be completed by the end of this year. The live trials have been conducted for the past one week with more than 200 passengers using the boarding gate.


About SpiceJet Ltd

 SpiceJet is India’s favourite airline that has made flying more affordable for more Indians than ever before. SpiceJet operates 358 average daily flights to 46 destinations, including 39 domestic and 7 international ones. The airline connects its network with a fleet of 33 Boeing 737NG and 17 Bombardier Q-400s. The majority of the airline’s fleet offers SpiceMax, the most spacious economy class seating in India, as an additional fee option.

SpiceJet was conferred the CAPA Chairman’s Order of Merit for fastest turnaround in FY 2016 (Feb., 2017) 'Asia's Greatest Brands - 2016',  ‘Global Asian of the Year Award’ for Mr Singh,  & 'Asia's  Greatest CFO 2016' at the AsiaOne Awards at Singapore ( Jan., 2017).  These added to the tally of global recognitions received throughout 2016.  Some of the key accolades that were conferred in 2016 are ‘World Travel Leaders Award’ received by Mr. Ajay Singh at WTM London (Nov 2016), ‘Best Check- in Initiative’ award by Future Travel Experience global awards in Las Vegas (Sep 2016), Smart Check In Initiatives awarded at CIO 100 India Symposium & Awards in Pune (Sep 2016), ‘Best Employee Engagement’ amongst 104 corporate entries at the 4th DMA - Thomas Assesments National Award for Excellence in Talent Management in New Delhi (Aug 2016), Best Transportation brand as well as the Best Airline Brand in India for 2016 by Brand Trust Report (Apr 2016) and the four Best Domestic Airline Awards, one for each of the four regions of India by DDP TravTalk.



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