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HDFC Life launches Neo – a servicing bot for Twitter

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-         Expands service to Twitter with Neo
-          Caters to existing customers to improve overall customer experience

New Delhi, 28 September, 2017: HDFC Life, positioned as a leading life insurer in India, has launched Neo - a servicing bot for Twitter, as part of its continued efforts towards offering greater convenience to customers through utilization of robotics and artificial intelligence solutions. The bot will cater to those existing customer bases of HDFC Life who prefer to raise policy-related queries on social media.

Neo is one of several initiatives undertaken by HDFC Life to  streamline and digitise customer on-boarding, policy issuance processes and servicing, with the aim of making such processes convenient and simple for the customers.

Neo will be available 24/7 and have the capability to authenticate customers and provide options to access frequently sought details, such as Fund Value, Sum Assured and Premium Amount.

Mr. Subrat Mohanty, Sr. EVP& Head-Strategy, Operations, BS&T and Health, HDFC Life said, “At HDFC Life digitization is at the forefront of all our initiatives and we believe that technology is the greatest enabler to keep pace with evolving customer needs. One main aspect of this is to ensure our customers receive immediate responses to their queries, any time any place – be it Email, Chat or Twitter – as per their convenience, which is what Neo is all about.”

HDFC Life has taken up this endeavour in partnership with SmartConnect Technologies.

“Our platform enables forward thinking companies to stitch together their digital journeys and automate customer response” said Srikanth Seshadri, Founder and CEO, SmartConnect Technologies.

About HDFC Life
HDFC Standard Life Insurance Company Limited ('HDFC Life' / ‘Company’) is a joint venture between Housing Development Finance Corporation Limited, one of India’s leading housing finance institutions and Standard Life Aberdeen plc (one of the world’s largest investment companies), initially through its wholly owned subsidiary the Standard Life Assurance Company and now through its wholly owned subsidiary, Standard Life (Mauritius Holdings) 2006 Limited.
Established in 2000, HDFC Life is positioned as a leading life insurer in India, offering a range of individual and group insurance solutions. Its portfolio comprises various insurance and investment products such as Protection, Pension, Savings, Income and Health. As on June 30, 2017, the Company offered 31 individual and 10 group products, along with 8 optional rider benefits catering to specific needs of customers during each stage of their lives.
HDFC Life has a pan India presence, comprising 414 branches and spokes, and over 11,200 branches across India of its top 15 bancassurance partners, as on June 30, 2017. The Company has two wholly owned subsidiaries namely HDFC Pension Management Company Limited, which is regulated by Pension Fund Regulatory and Development Authority of India and HDFC International Life and Re Company Limited, which is regulated by Dubai Financial Services Authority.
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