OPPO becomes the first smartphone brand to introduce AI smart chatbot Ollie for its customers



National, 8th August 2019 – Adhering to its belief of constantly elevating user experience, OPPO, a leading global smartphone brand, has introduced a unique and interactive AI Powered ChatBot solution OLLIE for its customers. Leading the way in smartphone technology and carving a niche for itself through innovation and user centricity, OPPO has become the first smartphone brand in India to introduce an AI powered Chatbot which is available exclusively on WhatsApp. With the launch of OLLIE, OPPO aims to execute the vision of delighting its customers by delivering phenomenal customer services and experience. OLLIE is powered by artificial intelligence (AI) and can resolve users' queries pertaining to OPPO smartphones 24 x 7. Ollie offers a personalized user experience and works as an interface between the company and the customer to provide responses to frequently asked questions.

OLLIE conducts a conversation via textual method and provides the users with a fingertip solution for their real time queries. Already live on WhatsApp, OLLIE provides the users with a personalised solution for an effective and efficient communication regarding queries on OPPO service centres, OPPO smartphones and other services provided by OPPO. The chatbot number will be integrated in all upcoming devices for a more seamless and convenient experience for consumers. While the existing OPPO smartphone users can interact with the chatbot for seeking real time assistance by saving the number +91-9871502777. 

OLLIE is designed to generate natural conversations between OPPO & its potential customers to serve as a professional guide and provide personalized solution based on their requirements. To sustain this seamless experience, OPPO currently has more than 500 exclusive service centres which are strategically located in all key cities and regions across India. Committed to deliver phenomenal experience, OPPO service centres have a record of resolving around 95% of mobile repair cases within an hour. As a policy, OPPO offers 30 days replacement in case of functional defect and free software updates even after warranty period.


About OPPO

OPPO is a leading global smartphone brand, dedicated to providing products infused with art and innovative technology. Based on the brand elements of young, trend-setting and beauty, OPPO brings consumers superior experience of digital life through internet-optimized products that offer best in class services. The brand started the era of Selfie beautification and has set itself apart by introducing the motorized rotating camera, the Ultra HD feature, 5x Dual Camera Zoom technology. OPPO's Selfie Expert F series launched in 2016 drove a Selfie trend in the smartphone industry. In 2017, OPPO was ranked as the number 4 smartphone brand globally, according to IDC. With more than 200 million consumers, OPPO’s business has covered 40 countries and regions with 400,000 stores and has 4 R&D centers worldwide, providing excellent smartphone photography experience young people around the world. In 2018, with the launch of Find X, OPPO introduced panoramic arc design with a screen ratio of 93.8%, the largest screen-to-body ratio in the mobile phone market today. In addition to this, OPPO recently introduced SuperVOOC flash charging technology with the launch of R17 PRO and strengthened its commitment to India by setting up an R&D center in Hyderabad with a focus on enhancing the smartphone ecosystem in India.