Two Tips That'll Ensure An Excellent Customer Service Experience




When you have a poor customer service experience you can’t help but share it with others.

Sure, it may have been a simple issue to fix or help with like with products or easily answering a question. No matter what it is, the fact of the matter remains that you received poor customer service. And once customer service becomes poor, it is normally due to decreased customer focus.

When it comes to customer service, this is the main area that sales stream from and whether customers buy them or not, and for a small business it can be a determining factor for success.

The one question that never seems to get answered is why are there many businesses that have forgotten their sole purpose of being in business which is to serve the customer.

Unfortunately, many companies no longer see the customer as always being right and have actually became bored by them.

This can seem like a difficult task to comprehend, because it goes against what we have always thought it to be and is simply insensible. It makes you wonder why they don’t realize that the customer base is what makes their business become what it is. Not only is this bad for business, but they will eventually lose all of their customers.

Sure, you can blame arrogance for it happening. No matter what though, it doesn’t seem to change anything.

If a customer becomes upset or unhappy, you need to be able to get to the bottom of it so you’ll know how to turn a negative experience into a positive one.

Keep in mind that there will always be that one customer that will be difficult and will never be pleased. But even though these types of customers exist, you still wouldn’t have a business without them.

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Often times the complaints that are expressed by customers are issues that are solvable. This is why you must always make yourself available so you can actively listen.

The best way is to start today so that your customers can be treated like you would want to be treated. Plus, providing excellent customer service is the best tool to have for marketing. You will also see that when you provide more excellent customer service than what’s expected, then you will witness the rewards.

Below, we’ve listed a couple of facts that can offer some more info detailing how to provide excellent customer service.

Availability is Important

Being available so that you can be contacted by your customer or having a representative available at all times is detrimental in keeping your customers happy. Not only that but your customers will know that they have someone there to answer any questions.

Being able to have customers reach you can be as simple as posting a phone number, customer service email address, or even having this information posted on the companies social media. Ensure their ease of use or you may see a decline in your overall customer service. This decline can also be caused by not having enough staff and resources to cover the many points of contact.

Make Your Responses a Timely Habit

To make it a habit to respond to customers, create a policy that requires all customer enquiries to be answered by a set amount of time. If this does not seem feasible, then try to make time during slow periods of the day. No matter how you go about it the important thing is to keep your customers “in the loop”.