Showing posts with label Vodafone Global Design Store. Show all posts
Showing posts with label Vodafone Global Design Store. Show all posts

Vodafone Enhances Customer Experience in Bengaluru - Launches Two New Global Design Retail Stores

Vodafone Enhances Customer Experience in Bengaluru - Launches Two New Global Design Retail Stores

Vodafone Enhances Customer Experience in Bengaluru - Launches Two New Global Design Retail Stores

Vodafone Enhances Customer Experience in Bengaluru - Launches Two New Global Design Retail Stores
Apr 06, 2015  

Bengaluru, Karnataka, India

    Warm and customer-friendly design offers clear and intuitive navigation

    Provides live and engaging experience of Vodafone’s wide variety of products & services

    An important step in line with Vodafone’s ‘Retail of Tomorrow’ initiative to deliver world-class service experience to its customers

Warm, customer friendly design, vibrant colours, easy navigation and enthusiastic customer service executives is what will welcome you the next time you walk into Vodafone’s Global Design Store in Karnataka.

With the increasing use of smart phones, mobile internet and new technologies, the customer is evolving at a fast pace. To provide this customer with a best in class service experience, Vodafone India has launched two new Global Design retail Stores in Bengaluru. With this the total number of stores in Bengaluru is 36 and overall 60 in Karnataka.

The stores located at Uttarahalli Main Road and Kengeri Main Road, Satellite Town in Bengaluru, Vodafone’s Global Design Store are in line with Vodafone’s ‘Retail of Tomorrow’ initiative to deliver unmatched retail experience to its customers.

VODAFONE’S GLOBAL DESIGN STORE - CORE PRINCIPLES

    Ease and simplicity: Clear and intuitive navigation; Tools to aid customers; Technical support.

    Service and customer experience: ‘Iconic’ service area; Interactivity at the heart of the store.

    Mass-market appeal: A premium look and feel, premium service but mass-market accessibility.

    Flexibility in implementation: A modular design which can flex to fit the huge variety of different shapes & sizes of store; Economies of scale and central procurement make high quality materials accessible to all our markets.

    Consistency: ‘Signature’ elements define the stores’ look and feel, wherever you are in the world.


Speaking on this new retail initiative, Atanu Batabyal, Business Head - Karnataka Circle, Vodafone India said, “The consumer has always been at the heart of everything we do. Vodafone is at the forefront to introduce innovative concepts, products and services that enrich the lives of our customers. Hence, keeping in mind the trend of increasing smart phone penetration and mobile internet usage, we have taken an innovative approach in retail design. The Global Design Store with an easy & simple design, welcoming and engaging staff will provide a one-stop shop experience platform for our customers.”

The Vodafone Global Design Store retail concept is designed and equipped to be warm & customer friendly, to meet the evolving needs and expectations of the customers. The store offers live and engaging retail experience of Vodafone’s wide range of products and services. This store has been specifically adapted and customized after testing and validating a full suite of customer insights, which are relevant to customer needs in India.

Vodafone today has one of the largest exclusive retail footprints in the country with over 9700 stores.
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